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Outsourced Service Shelter Opens Mexican Doors to High-End Manufacturing Firms
Tolerance Masters, an aerospace manufacturer, had cut all its costs but labor to the bone. It addressed the labor issue by entering a Mexican maquiladora program. The result: 30 percent profit growth and a modest raise for its US employees.
Insider Views on Trends in Global Sourcing
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
Nicaragua Wants to Become A Nearshore Hot Spot
Many of us remember watching the Iran-Contra hearings on TV. Over 400,000 nationals fled Nicaragua during the civil war; many settled in the US. Today they have returned home with an affinity for America and good English skills. Sounds like a good base for offshoring.
How Offshoring Can Create Jobs For Americans
The media reports how offshoring is putting Americans out of work. This is certainly happening. But David Andersen, a partner at Bryan Cave LLP, describes how offshoring not only saved jobs but also created them for his high tech clients.
ASP Makes Sure Software Downloads Don't Go to Terrorists
Crown Peak turned its process on its head to solve a problem for a new client. The result: a whole new line of business. Read how suppliers can expand their business by asking the question: Where else will it work?
How Real Estate Choices Affect Offshoring Decisions
Locations like Brazil and Argentina may compare favorably with current offshoring favorites such as Delhi and Shanghai, a new study by global real estate firm Jones Lang LaSalle found. Read about the up-and-coming offshore locations.
Banks Outsource to Keep Their Global Customers Happy
KeyBank's corporate customers need letters of credit for global trade. But the bank didn't want to make the requisite capital investment. So it outsourced that process to ABN-AMRO, another bank. The happy result: the new services offered by the outsourcer helped KeyBank attract new customers.
Perspectives on Growth of the Outsourcing Market in China's Healthcare Sector
The Chinese government is reforming its healthcare sector to create a more competitive environment and speed up medical reform. Will outsourcing be part of that process?
$100,000 Fines and Changing Laws Encourage Importers to Outsource Customs Compliance: Part 1: Outsourcing Global Trade Management
Customs compliance today is daunting. Outsourcing gives importers access to technology that automates and integrates the process.
Presenting the Winners of the 2004 Outsourcing Excellence Awards
Long before offshore outsourcing became a component, outsourcing was already established as a strategic business solution that enables enterprises to do business more efficiently and cost-effectively, thus making them more competitive in the marketplace.
Outsourcing to India: The Offshore Advantage
Review of book authored by an independent consultant who has been involved in managing outsourced relationships in the UK, Singapore and India.
The Reach of Risk in Financial Services
Worldwide trends in mitigation of market and operational risks in financial services institutions.
How an Outsourcing Partnership is Creating a Global HR Offering
Avaya and Convergys are working together to create an HR solution with global reach. The secret of their success: both buyer and provider have skin in the game.
Managing the Complex Logistics of Global Trade
Global trade operations have increased dramatically in complexity, necessitating
knowledge and technical expertise beyond the capabilities of most companies.
Here's what one of the world's leading companies did to achieve its objectives
in this mission-critical function.
China: The Next Big Wave in Offshore Outsourcing
India has monopolized the headlines as the primary locale for offshore outsourcing. Everest COO Todd Furniss predicts China will rival India as a major supplier of offshore outsourcing. Major changes in China are making that possible.
Cause Celebre:
Outsourcing...Changing the Way the Cookie Crumbles
When the business case didn't work for the objectives Rhodia wanted to achieve, it turned to Accenture to provide not only the resources for the strategy but also to bear the risk.
Offshore Outsourcing Part 1: The Brand of India
Today, the question is not "Should I include an offshore component in my outsourcing arrangement?" but "Where should I go?" Everest's Todd Furniss and Michel Janssen discuss the pros and cons of using an Indian service provider. The first in a series. (2003)
Lower Cost, Cultural Similarities Empower Canadian Outsourcing Firms
A Canadian service provider blends near shore labor for customer service inquiries and offshore labor for other tasks to help the American insurance industry remain competitive.
Contracting for International
Outsourcing
International outsourcing is tricky, especially when many countries are involved.
Attorneys Brad Peterson and Mark Prinsley discuss the legal ramifications.
East Meets West Up Close
and Personal: Shinsei Bank's Reincarnation
Facing mountainous bad debts and a failing national economy, Japan's banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.
The Coming Sea Change in
Offshore IT
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Innovative Hardware Eliminates Wireless Risks
Imagine having a fully transportable, fast-speed, secure, wireless network
that can immediately operate anywhere in the world. Predictions that such
technology is still "next generation" are now history, and both government
and commercial organizations are making a beeline for the system known
as UNIPOP.
The Critical Success Factor of Managing Growth
BP, one of the world's largest companies, considers it a best practice to outsource as many non-core processes as possible. But outsourcing HR was considered a crucial component of its organizational transformation. Here's the story of how a groundbreaking deal successfully achieved objectives.
Emerging Trends in Outsourcing: A Legal Perspective
Outsourcing is changing. Now agreements cover more than one country and
may include processes that deal with a company's lifeblood, its customers.
Attornies at Baker & McKenzie explain the legal ramifications of these
changes.
Prestigious Brand Building
Leading companies are increasingly using global concierge services and
other "wow" features of a specialty outsourcing service provider to build
their brands and offer unique capabilities to their end customers in specific
markets. It's outsourcing at its best -- affordable, effective access
to highly valuable resources, expertise and flexibility that can't be
achieved internally.
Banking on Continued Growth
Caja de Ahorros finds that outsourcing IT is the best way to handle its
continued growth.
A Healthy Dose of BPO
The largest hospital system in Canada reengineers its health care system
to better serve its patients.
International Disputes
How do buyers protect their interests when they outsource crucial functions
to offshore vendors?
Judging Outsourcing Performance
at the Justice Department
Canada's Department of Justice finds that outsourcing is the best way
to focus on its core issues.
Outsourcing Helps
European Companies Compete Globally
Businesses today are looking critically at their companies to understand
what is strategic in their organizations.
Will BPOs Need To Become
ASPs?
Will BPO providers have to become Application Service Providers (ASP)
to compete in today's connected world?
Building a Global Network at Breakneck Speed
Ciba Specialty Chemicals talks about the expedience in which Compaq built
their global network.
The Full-Time Job of Global Network Management
Rick Roscitt of AT&T Solutions discusses the need to stay on top
of the complexity of global networking.
Global Software Teams Take Flight
Companies are crossing the bridge in developing global software teams,
says Erran Carmel.
International Outsourcing: The Legal View of What´s
Different
An outsourcing attorney discusses the complexity and risks not found in
typical domestic outsourcing.
Making the Move into the International Market
Dennis Maguire of TPI recommends looking closely at the different business
perspectives and cultures when outsourcing internationally.
Outsourcing: The First Option
Michael Corbett says outsourcing should be the first option for companies
wishing to expand.
Prospering in a New World
Companies are reaching beyond their former geographic limitations to explore
new challenges and opportunities.
The Rise of Global Business Process Outsourcing
Business Process Outsourcing is paving the way for leading companies to
compete globally and increase profitability into the new millennium
Walking the Walk
ServiceNet is walking the philosophy they've been talking by also becoming
an outsourcing customer
Behind the Curtain...
EDS addresses the sensitive issues when doing international outsourcing.
Connecting the Dots
UMW tells how EDS assisted them in connecting the dots of their vast IT
system.
From Little Acorns...
COMPASS outsourcing studies show the staggering growth taking place in
IT outsourcing internationally.
Ouch! The Pinch of a Global Footprint
Challenges face multinational corporations' efforts to implement seamless
network communications around the globe.
Research: The Best Policy
When a Mexican company was considering outsourcing part of their IT functions,
the first step logically was research.
The World Beckons...Proceed With Caution
Efforts to extend marketing and operational reach beyond traditional boundaries
creates the need for assistance.
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