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Currency Exchange Risk in Global Outsourcing -- Taming the Rising Rupee
Global sourcing is now a viable outsourcing strategy. However, currency fluctuation has emerged as a real problem. The Indian rupee is at a 10-year high relative to the U.S. dollar and increased over six percent in less than one year. Paul Nowacki and Saraubh Gupta offer suggestions to mitigate this risk. (2008)

The Story of a Turnaround: Before Outsourcing, a Key Division Struggled; Today It Excels: Service was so poor with Aon's first outsourcing supplier that it was losing customers. Then it switched to Alfinanz, which had both IT and industry experience. Now Aon is so successful it is challenging its biggest competitors and winning most tenders! (2007)

Allied Irish Bank Becomes First Financial Institution in Europe to Outsource Global Trade Processing End-to-End: The bank's software provider announced it would no longer support its banking application. AIB had to determine whether to outsource or purchase a new system. Outsourcing was more expensive until ABN AMRO opened an office in India reducing fees by 60 percent. Outsourcing today does much more than save money. (2007)

Thought Starter: Virtual Captives — An Emerging Trend?
Virtual captives not only provide the combined benefits of captive and third-party outsourcing models but also ensure the customer's higher degree of control over the offshore operations. (2007)

How Changes in the Outsourcing World Will Affect Outsourcing in 2007
Peter Bendor-Samuel sees two forces speed like hurricanes in the outsourcing market: a dramatic increase in demand and major changes in the supplier landscape. Read how the collision of these two forces will remake the outsourcing landscape. (2006)

Global Sourcing Changes the Way CFOs Think about Sourcing F&A Services
Since 2004, almost all third-party outsourcing contracts included an offshore component. Today buyers want to know how to maximize the rewards and minimize the risks. Paul Nowacki and Sonal Singla address those questions. (2006)

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Total Cost of Ownership: Analysis of a Global Service Desk - Do you know what it really costs to operate your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrat... - March 2008

Profit Recovery and Finance & Accounting Outsourcing - Including profit recovery services in your F&A outsourcing relationship can deliver additional value and, in many instances, offset a large percentage of the costs associated with the transition phase ofoutsourcing. - January 2008

Two-in-a-Box Model Creates a Global Services Delivery Edge - How a tightly aligned relationship architecture leads to better partnerships and delivers more outsourcing value. - January 2008

BPO: The Year Ahead- A Perspective on Evolving Worldwide Requirements - A whitepaper based on survey results from Fortune 1000 firms predicts future BPO trends in worldwide customer requirements. - January 2008

2008 Market Predictions: FAO, Global Sourcing, HRO, ITO, and PO Markets - This document contains Everest Research Institute's 2008 predictions for key outsourcing and offshoring markets. The report includes the following markets: Finance & Accounting Outsourcing (FAO), Global Sourcing (GS), Human Resources Outsourcing (HRO), Inf... - October 2007

Captive Value Diagnostic Study Global Sourcing Market Update: A Survey of Organizations with Offshore Captive Operations Preview - Preview Deck - Results from survey of 56 global organizations. Provides insights on current performance relative to expectations and parent company views upon the focus of future investments. - October 2007

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