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Nicaraguan Captives Become the Nearshore Alternative for Manufacturing, Construction
A medical manufacturing firm wasn’t getting the big orders because it couldn’t produce them at a competitive price. It decided to set up a captive. But where? It had three requirements: workers with medical manufacturing skills, a short plane ride from its Florida base, and solid infrastructure. Nicaragua fit the bill.

Growing the Business to Drive Value
From the outset, Microsoft and Accenture implemented several best practices for success in strategic relationships. They included a gain-sharing incentive to keep their interests aligned and established performance-based milestones. Microsoft also made sure Accenture had enough funding to make the right decisions to keep the partnership successful. (2008)

It is a Big World -- Offshore Suppliers You May Not Know
The landscape of potential outsourcing suppliers has exploded over the last decade. With the maturation of offshore delivery from India, many companies ask the Everest Research Institute: Who are the offshore suppliers I don't know but should know? Jimit Arora and Eric Simonson list five offshore players you should meet. (2008)

Currency Exchange Risk in Global Outsourcing -- Taming the Rising Rupee
Global sourcing is now a viable outsourcing strategy. However, currency fluctuation has emerged as a real problem. The Indian rupee is at a 10-year high relative to the U.S. dollar and increased over six percent in less than one year. Paul Nowacki and Saraubh Gupta offer suggestions to mitigate this risk. (2008)

The Story of a Turnaround: Before Outsourcing, a Key Division Struggled; Today It Excels
Service was so poor with Aon's first outsourcing supplier that it was losing customers. Then it switched to Alfinanz, which had both IT and industry experience. Now Aon is so successful it is challenging its biggest competitors and winning most tenders! (2007)

Allied Irish Bank Becomes First Financial Institution in Europe to Outsource Global Trade Processing End-to-End
The bank's software provider announced it would no longer support its banking application. AIB had to determine whether to outsource or purchase a new system. Outsourcing was more expensive until ABN AMRO opened an office in India reducing fees by 60 percent. Outsourcing today does much more than save money. (2007)

Thought Starter: Virtual Captives — An Emerging Trend?
Virtual captives not only provide the combined benefits of captive and third-party outsourcing models but also ensure the customer's higher degree of control over the offshore operations. (2007)

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Achieve Lowest Total Cost of Ownership with a Unified Global Delivery Model - Learn how you can find and maintain a competitive advantage beyond price by automating document-intensive business processes - such as invoice processing and procurement operations - on behalf of clients with demanding SLAs. - April 2009

An Assessment on the Future of Captive Shared Services Centers - While a global shared services strategy is a powerful route to cost savings and global reporting consistency, embarking on this strategy as an internal initiative is not the most efficient or cost effective means of achieving a company's vision. - July 2008

Total Cost of Ownership: Analysis of a Global Service Desk - Do you know what it really costs to operate your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrat... - March 2008

Profit Recovery and Finance & Accounting Outsourcing - Including profit recovery services in your F&A outsourcing relationship can deliver additional value and, in many instances, offset a large percentage of the costs associated with the transition phase ofoutsourcing. - January 2008

Two-in-a-Box Model Creates a Global Services Delivery Edge - How a tightly aligned relationship architecture leads to better partnerships and delivers more outsourcing value. - January 2008

BPO: The Year Ahead- A Perspective on Evolving Worldwide Requirements - A whitepaper based on survey results from Fortune 1000 firms predicts future BPO trends in worldwide customer requirements. - January 2008

2008 Market Predictions: FAO, Global Sourcing, HRO, ITO, and PO Markets - This document contains Everest Research Institute's 2008 predictions for key outsourcing and offshoring markets. The report includes the following markets: Finance & Accounting Outsourcing (FAO), Global Sourcing (GS), Human Resources Outsourcing (HRO), Inf... - October 2007

Captive Value Diagnostic Study Global Sourcing Market Update: A Survey of Organizations with Offshore Captive Operations Preview - Preview Deck - Results from survey of 56 global organizations. Provides insights on current performance relative to expectations and parent company views upon the focus of future investments. - October 2007

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